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Slovenian company EK Water Blocks is a leading manufacturer of water cooling, extreme cooling, and air-cooling products for computer processors and memory devices—serving customers in more than 130 countries. However, its continued growth quickly made answering to its customer queries a challenge, and EK saw the need to optimize and automate its customer support process. With the help of Microsoft partner CREApro, EK adopted an AI solution using Azure Machine Learning. This has resulted in faster customer service and an increase of customer satisfaction by 10 points.

CREApro is going to deliver a Keynote lecture at the conference BAistanbul Conference 2019. Speaker Andrej Guštin will present "Digital Solution Design Canvas: Using the Innovative LEGO® SERIOUS PLAY® Methodology"

The presentation will focus on fundamentals of LSP method on the one hand and highlight the potential of IIBA BA CCM – that will lead us from customer NEEDS to customer VALUE and EXPERIENCE – on the other hand.

BAistanbul is the first and only International Business Analysis Conference in Turkey & South East Europe, and hosted by BA-Works. This 5^th year, will held on December 3^rd, 2019 for exchanging experiences, ideas and visions on Business Analysis. We are kindly inviting you to participate at the lecture.

The Data Science Conference / 5.0 has been opened at the Hyatt Regency in Belgrade, More than 1000 attendees and only 1 aim - to change the world through data!  CREA pro's attend the conference with two speakers and presentations. Uroš Valant with "Prediction of good patterns for future sales using image recognition" and Andrej Guštin with "Digitalize your Customer's Journey with Cross-Channel Data Integration". This year conference were dividing into three different storylines (Technical, Business and Kicstarter). Each one represents a different aspect of Data Science.

CREA pro conducts trainings for using R for development of predictive models.

CREA pro participated in the pilot project of Nova Ljubljanska banka in the field of predictive analytics, namely to build a predictive model for predicting dropout parties (churn model).

Andrej Guštin, CEO of CREA pro, will be present as one of the speakers at the BBC conference that provides insight into Business Analysis, Business Architecture, Business Process, Rules and Decisions, Business Strategy and Transformation toward the pursuit of business excellence.