Strategic value – Define key value chains in accordance with company strategy. Align business goals (KPI) for key processes with company strategy (BSC) and define priority projects for process optimization and automation. Cost/Benefit analysis and ROI projection are prepared for each Business Case/Scenario. 

Based on a uniform definition of processes the top management appoints process owners for key processes, defines measurable goals for them and establishes a process management committee. Process teams gain necessary knowledge and skills for methodical approach to process management, consequently improving internal communication and interdepartmental handovers. Innovations, new approaches and proactive thinking become standard, employees are empowered and encouraged to participate in improvement efforts and are the main guarantee for the company to stay successful and in good shape.

1. Discover current state and assess company's maturity and its processes; define value chains
2. Analyze processes, business roles and used IKT solutions to find critical points in operation and select improvement opportunities 
3. Design detailed to-be state with Business Cases / Scenarios on selected processes and eliminate critical points. 
4. Implement IT and business organizational changes and improvements
5. Manage & Control process performance with the help of metrics and KPIs
6. Improve process efficiency and effectiveness  

We view business performance improvement as a discipline that crosses four key themes - or pillars- of focus that any company will endeavor to improve.  Visibility – we need to understand how our process is truly operating and be able to act on that information.  Control – we need to fix our process because the process just isn't getting it done for our customers or our business. Performance – we need to radically improve a process because either it does not exist or, it is too expensive or broken to bring into control. Innovation - we need to make a change that makes a valuable change. We need to understand how our processes are truly valuable for our customers and be able to act on that insight.

Within each theme, there is a very prescriptive method and set of tools we can apply to achieve the desired outcomes in each theme.

Our mission is to deliver tangible benefit to our clients in very discrete pieces of work, whether we are doing process innovation and design, value stream analysis, designing process measurement systems or implementing a Business Process Management Suite (BPMS).